18 Apr 2023

Notice for customers of Raiffeisen banka (companies and entrepreneurs) regarding the upcoming merger with RBA banka

Dear client,

On April 28, 2023, RBA banka will be merged with Raiffeisen banka, which will bring about temporary changes in the functioning of certain products and services you are using, in the period from April 28 until May 3, 2023.

 Please make sure to acquaint yourself with this information thoroughly, especially having in mind the forthcoming holidays.

  • Business cards will be operational in this period, while SMS and notifications will be unavailable. We advise that you make sure you have sufficient funds on all accounts your card is connected to until April 28, 2023, at the latest, for spending planned until May 3, 2023.
  • Electronic banking applications RaiffeisenOnLine, Hal E-bank, Moja eBanka and Moja eBanka mobile banking will be unavailable starting from April 28, 11 o’clock PM, until May 3, 2023, 8 AM at the latest. The option Token for creating a one-time password will be available even during the period of unavailability of the mobile application.
  • In the same period, multipurpose ATMs will be operational in a special regime and only dinar withdrawals will be available, while depositing daily takings will not be possible.
  • The payment system in Raiffeisen banka, including also Instant payments, will not be operational in the period from April 28, 2023, 11 PM, until May 3, 2023, 8 AM at the latest. This means that it will not be possible to effect payments and the bank will not be able to approve the client’s account for incoming payments from another bank.
  • The bank’s branch offices will work as usual until April 28, 2023, while in the period from April 29 until May 3, 2023, all branch offices will be closed. Starting from May 3, 2023, branch offices will have the standard working hours.

 We wish to apologize beforehand for any inconvenience and we wish to assure you that we will invest maximum efforts to make the period of unavailability as short as possible, in order to continue offering you the service you are accustomed to.

We are convinced that after the integration with RBA banka, as a larger and stronger Raiffeisen banka, we will be able to offer you services of even higher quality, through a larger branch network and with superior user service.

For more information and support, please visit www.raiffeisenbank.rs or call our Contact Centre at the phone No. 011/ 3202 100, which will be available 24/7 during the holidays as well.

Thank you for your understanding and cooperation!

Raiffeisen banka a.d. Beograd

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