General Security Recommendations of the Bank
The bank never asks any of its clients to verify their digital banking accounts, provide payment card details or photos, nor does it threaten that accounts will be deactivated or cards blocked if the client does not take such steps.
If you receive messages of this kind, we recommend that you ignore them or, if in doubt, contact your bank representative or the Contact Center at phone number 011 3202 100, which operates 24 hours a day, 7 days a week.
Raiffeisen banka communicates with clientsthrough:
- Email messages from the domain @raiffeisenbank.rs
- SMS messages labeled Raiffeisen (regular SMS) or from number 3737 (interactive SMS)
- Official social media accounts of the bank – Facebook: Raiffeisen banka / LinkedIn: Raiffeisen banka a.d. Beograd
- When the bank’s Contact Center calls clients, the following numbers are displayed: if a client’s landline is called – 011 32 02 100; if a client’s mobile number is called – 060 79 32 100
Please pay special attention if contacted by unknown persons claiming to represent Raiffeisen banka, whether online or via mobile phone (call or SMS), as these may be fraud attempts aimed at collecting your personal data for misuse.
Unauthorized persons may also contact you by email or SMS trying to obtain your personal data, either by directly requesting information or by asking you to follow a link to a page where you are asked to enter your data yourself.
Such fraudulent messages are deliberately designed to closely resemble the bank’s official communication both graphically and in content.
Any inconsistency, urgent calls to action, threats, or notifications about account blocking, etc., can—and most often do—indicate a fraud attempt.
If you receive an email, SMS, or phone call from someone seemingly representing Raiffeisen banka and suspect fraud, please call our Contact Center or visit the nearest branch office of our bank.
Also, to reduce the risk of misuse of your contact information, please report to the bank as soon as possible any loss, theft, misuse, change, or cancellation of your mobile subscription number or the device you use for authentication through the “Moja mBanka” mobile banking app.