Security Recommendations and Advice
Below you will find the bank’s recommendations and advice important for general security in the digital environment, online payments, and the use of payment cards. For your own safety, privacy protection, and safeguarding your funds, we recommend that you familiarize yourself thoroughly with them.
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Examples of Phishing Campaigns
For your safety, it is important to familiarize yourself thoroughly with examples of malicious phishing messages and what is most commonly stated in malicious emails. This is especially important because fraudulent messages imitate official communication.
Warning: Fraudulent Emails Containing Viruses
We have learned of a new malicious campaign in which attackers misuse the name and logo of Raiffeisen banka by sending fraudulent emails. The message appears to come from Raiffeisen banka and contains malicious content (malware) as an attachment.
General Security Recommendations
The bank never asks any client to enter or disclose security credentials (username, password, mobile app PIN, payment card PIN, or CVV) via SMS, email, social media, or any other communication channels.
Guidelines for Companies Making International Foreign Currency Payments
We recommend not opening messages from unknown senders and being especially cautious if you receive a message allegedly from a financial institution, government agency, or other entity requesting your account data or card data, account verification, or data entry.
Guidelines Regarding Fraudulent Messages and Fake Offers
Do not open messages from unknown senders and be particularly cautious if the message claims to be from a financial institution, government agency, or other organization requesting your account or card information or verification.
Using public Wi-Fi networks
Avoid using public Wi-Fi networks when accessing online or mobile banking services.
Common Online Fraud Attempts
When you receive an email or a social media message stating that an additional payment is required to confirm the delivery of a shipment, please take the following steps first:
- If you are not expecting any shipment or the specific one mentioned in the received "notification," delete the malicious email/message and do not reply.
- If you are expecting a shipment, do not reply to the received email/message. Instead, first contact the courier service selected during the order process directly through their official contact channels.
IMPORTANT NOTE: All email messages forwarded to you by Raiffeisen Bank will be sent from the email addresses/domain "@raiffeisenbank.rs".
There is a growing prevalence of fake advertisements on social media offering gifts or goods at unrealistically low prices, which require you to enter your personal and/or card details on a specific website. DO NOT ENTER THIS DATA.
These are scams that are easiest to recognize by the fact that goods are offered at unrealistically low prices, at which they cannot be purchased anywhere else. Furthermore, every prize game organized by Raiffeisen Bank is always advertised on its official website, with clear rules and a validity period. Upon receiving any type of "notification" about a prize game, make sure to first check the bank's website regarding current promotional activities and, above all, DO NOT ENTER personal data into links that arrive with such "offers."
IMPORTANT NOTE: All email messages forwarded to you by Raiffeisen Bank will be sent from the email addresses/domain "@raiffeisenbank.rs".
If you receive a message stating that you have received an inflow/payment into your foreign currency account or that an unexpected withdrawal has been made from it, verify the transaction status exclusively directly with the bank or on your online banking account.
A fraudulent message most often suggests that you enter your data on a website or reply to the email, so you should never follow such instructions. If you do not confirm the existence of the specific transaction with the bank, or if the email was not sent from a verified bank address, delete the malicious message and do not reply to it.
IMPORTANT NOTE: All email messages forwarded to you by Raiffeisen Bank will be sent from email addresses/domains ending in "@raiffeisenbank.rs".
If you sell products or offer services through classified ads, you may be approached by a potential buyer—who is actually a scammer—asking for your payment card details (card number, expiration date, or a photo of the card) under the pretext of making a "payment to your card." This is a scam, and it is essential to avoid such attempts and never share your payment card details.
IMPORTANT NOTE: All email messages forwarded to you by Raiffeisen Bank will be sent from email addresses/domains ending in "@raiffeisenbank.rs".